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cancellations & reschedules.

All deposits, fees, and art fees are NON-REFUNDABLE, we sincerely apologize. 

We never pressure clients into services, so PLEASE make sure you are 100% sure you are committing to this.

Please also keep in mind that we reserve a time slot specifically for each of our clients; we understand accidents and urgencies happen, however, we require a 72 hour notice on all appointment reschedules or cancellations. Regardless of the situation, we must have this notice in order to try and get another appointment in. If we do not get this notice, your deposit will not be moved to a new appointment date and a new deposit must be paid in order to book; however IF you give us 72 hours or more, we will gladly move your deposit over. Deposits & art fees are good ONLY for 90 days after payment date. We can no longer hold for longer. We sincerely apologize.

ALL appointments will be subject to a cancellation fee/ loss of deposit. If you choose to cancel, rather than reschedule (with less than 72 hours notice), please be prepared to pay a LATE CANCELLATION FEE of 50%-100% of the time we have you scheduled for. If you would like to book after cancelling - you will be responsible for paying the late cancel fee, and a new deposit. 

COVID-19 tests are required for longer appointments, and must be  taken within 24 hours of your appointment time. Home tests are acceptable, and preferred, as long as they are yours. Knowingly submitting an old test can disqualify you from keeping your appointment, and will include late cancel fees. Please keep in mind, this is our livelihood and we do not get sick leave; therefore - should we catch covid, the flu, or a cold, we can not work; and therefore can not make income. 


Forgetting to get a test scheduled is not a valid late cancel reason. 

PLEASE SUBMIT YOUR COVID-19 RESULTS TO US, NO LATER THAN 30 minutes before your appointment; otherwise we will assume you are choosing to either cancel your appointment or pay for a test & the time it takes to test, here at the studio. We are charging $49 plus the time it takes from our scheduled appointment time to test. 

IF YOU TEST POSITIVE AND HAVE PROOF, we will NOT charge you a late cancellation fee and will promptly get you rescheduled to another day and time.

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